Frequently Asked Questions
Q1 What main products can be provided?
We provide complete door and window solutions for residential and commercial structures, all fully customizable according to your exact requirements.
Q2 How can I get an accurate price quotation?
Pricing is based on specific buyer requirements. Please provide: 1) Shop drawings or window schedule showing dimensions, quantity, and type; 2) Frame color, glass type/thickness (single, double, laminated, Low-E, etc.), and color.
Q3 What is the estimated delivery time?
Standard delivery takes approximately 25–35 days after the deposit is received and drawings are confirmed.
Q4 What does your quality warranty cover?
A 5-year quality warranty is provided, covering frame non-fading and non-peeling, as well as proper functionality of all hardware and accessories under correct operation.
Q5 What support services are available for installation?
Engineering and supervisory guidance services are available to guide the precise installation of all windows and doors.
Q6 Are the products tested and certified?
Yes, our products meet Australian standard specifications and can undergo additional testing and certification as required.