Frequently Asked Questions
Q1
What is your main product?
We can provide the doors and windows needed for the house, and all can be customized according to your requirements.
Q2
How can I know your price?
The price is based on buyer's specific requirement, so please provide the information below to help us quote exact price to you:
1) Shop drawing / window schedule to show the window dimensions, quantity and type;
2) Frame Color; Type of glass and thickness (single or double or laminated or others) and color (clear, tinted, reflective, Low-E or others).
Q3
What is your delivery time?
25-35 days after deposit and drawing confirmed.
Q4
What is your warranty? What do we do in case of problems?
5 years quality warranty is provided, including frame unfading nor peel-off, hardware and accessories working properly under correct operation.
Q5
What kind of service will you provide?
We are able to provide the engineering as well as supervising service to guide installation of our windows and doors.
Q6
Are your products certified?
Yes, our products meet Australian standards for now and also we will make our product tested and certificated if required.