Frequently Asked Questions
Q1: What are your main products?
A: We provide doors and windows required for residential and commercial buildings, all of which can be customized according to your specific requirements.
Q2: How can I get an accurate price quote?
A: Price is based on specific buyer requirements. Please provide: 1) Shop drawing / window schedule with dimensions, quantity, and type; 2) Frame color, type of glass, thickness (single, double, laminated, Low-E, etc.).
Q3: What is your estimated delivery time?
A: Typically 25-35 days after deposit confirmation and shop drawing approval.
Q4: What warranty is provided for products?
A: A 5-year quality warranty is provided, covering frame color unfading or peel-off, as well as proper operation of hardware and accessories under correct usage.
Q5: What installation services do you provide?
A: We offer engineering guidance as well as supervising services to properly guide the installation of windows and doors.
Q6: Are your products certified?
A: Yes, our products meet standard quality requirements (such as Australian standards) and can be tested and certified as needed.