? Frequently Asked Questions
Q
What is your main product range?
We can provide the doors and Windows needed for the house, and all can be customized according to your specific requirements.
Q
How can I get an exact price quote?
The price is based on specific requirements. Please provide: 1) Shop drawing / window schedule showing dimensions, quantity, and type; 2) Frame color, type of glass, thickness (single, double, laminated), and glass color (clear, tinted, reflective, Low-E).
Q
What is your standard delivery time?
Delivery takes approximately 25-35 days after the deposit is received and drawings are confirmed.
Q
What warranty is provided with your products?
A 5-year quality warranty is provided, covering frame color unfading and non-peel-off, as well as hardware and accessories working properly under correct operation.
Q
What additional services do you offer?
We are able to provide engineering as well as supervising services to guide the installation of our windows and doors.
Q
Are your products certified to international standards?
Yes, our products meet Australian standards and we can also have products tested and certified according to your local requirements.