Q1
What is your main product range?
We provide complete door and window solutions needed for residential and commercial buildings, all of which can be customized according to your specific project requirements.
Q2
How can I obtain an accurate price quote?
Pricing is tailored to your requirements. Please provide: 1) Shop drawings/window schedules detailing dimensions, quantities, and types; 2) Frame color preferences, glass type, thickness (single, double, laminated), and glass treatment (Low-E, clear, tinted, reflective).
Q3
What is the standard delivery time?
Our general lead time is 25-35 days following receipt of deposit and formal drawing confirmation.
Q4
What warranty terms do you offer?
We offer a 5-year quality warranty covering frame finish integrity (no fading or peeling) and smooth operation of all hardware and accessories under proper maintenance.
Q5
Do you offer technical and installation services?
Yes, we provide engineering guidance and supervisory services to assist and direct the proper installation of your doors and windows.
Q6
Are your products certified for quality standards?
Yes, our products comply with Australian standards. We can also undergo additional testing and certification to satisfy specific regional compliance requirements as needed.