Q1
What are the main product lines available?
We provide complete door and window solutions tailored for residential and commercial projects. All products can be customized according to your specific dimensional and design requirements.
Q2
How can I request an accurate price quote?
Pricing depends on specific requirements. Please provide: 1) Shop drawings or window schedule indicating dimensions, quantities, and types; 2) Frame color and glass specification preferences (single, double, laminated, Low-E, tinted, etc.).
Q3
What is the estimated delivery time?
Standard lead time is approximately 25 to 35 days after the deposit is received and shop drawings are officially confirmed.
Q4
What warranty terms are provided?
We offer a 5-year quality warranty covering colorfastness of the frame, surface coating integrity, and proper functionality of hardware and accessories under normal operating conditions.
Q5
What installation or technical support is provided?
We offer engineering assistance and installation guidance supervision services to ensure proper setup and seamless fitting of all window and door systems.
Q6
Are the products certified to international standards?
Yes, our products comply with Australian standards. We can also arrange specific testing and certification to satisfy requirements in your market upon request.