? Frequently Asked Questions (FAQ)
Q1
What are the main product capabilities and customization options?
We provide complete doors and windows required for residential and commercial projects, all fully customizable according to your precise architectural requirements.
Q2
How can I obtain an accurate price quote?
Pricing is calculated based on specific requirements. Please share shop drawings/window schedules showing dimensions, quantity, type, frame color, glass specs (single/double/laminated/Low-E), and thickness to help us provide an exact quote.
Q3
What is the standard production and delivery lead time?
Delivery takes approximately 25-35 days after the deposit is received and production drawings are officially confirmed.
Q4
What does the product warranty cover?
A 5-year quality warranty is provided. This covers frame color durability (no fading or peeling) and smooth proper functionality of all hardware and accessories under normal operation.
Q5
What technical services do you offer for installation?
We provide engineering support and supervision services to guide the proper installation of all our window and door systems.
Q6
Are your products certified to international quality standards?
Yes, our products meet standard quality compliance including Australian standards, and can be independently tested and certified according to your project requirements.