Frequently Asked Questions
Q1
Are you a factory?
Yes, our factory covers a large production area and employs over 500 dedicated staff members.
Q2
What is your main product line?
We provide complete door and window solutions for residential and commercial buildings, all fully customizable according to your exact specifications.
Q3
How can I get an accurate price quote?
Prices are tailored to your specific requirements. Please provide shop drawings or window schedules showing dimensions, quantity, frame color, and glass type/thickness (single, double, laminated, Low-E, etc.).
Q4
What is your standard delivery lead time?
Delivery typically takes 25 to 35 days after deposit confirmation and final approval of technical drawings.
Q5
What warranty coverage do you provide?
We offer a 5-year quality warranty covering frame paint durability (no fading or peeling) and smooth hardware operations under proper usage.
Q6
Are your window and door products certified?
Yes, our products comply with international standards including Australian standards, and can undergo additional testing and certification upon request.