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Frequently Asked Questions
Q1
What is your main product line?
We provide a full range of doors and windows needed for residential and commercial projects, all of which can be fully customized according to your specific requirements.
Q2
What manufacturing facility and capacity do you have?
Our modern factory facility covers an extensive area of 300,000 m² and is powered by a dedicated team of over 500 skilled employees.
Q3
How can I get an accurate quotation for my project?
Prices are calculated based on your specific requirements. Please provide:
1) Shop drawings/window schedule detailing dimensions, quantities, and types.
2) Frame color and glass specification (single/double/laminated, tinting, reflective, Low-E, etc.).
Q4
What is the standard delivery timeline?
Our typical delivery timeframe is between 25 to 35 days after the initial deposit is received and shop drawings are confirmed.
Q5
What quality warranty is provided with your products?
We offer a 5-year quality warranty. This covers frame durability (no unfading or peeling of surface coating) as well as hardware and accessory operation under standard use.
Q6
Do your products meet international standards and certifications?
Yes, our products meet standard requirements (including Australian standards), and we can provide targeted testing and certification based on your regional requirements.